Privacy Policy | Triggerfunlounge

At Triggerfunlounge ("we", "our", "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website triggerfunlounge.mom or stay at our hotel.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

Make a reservation or booking through our website
Register for our newsletter or loyalty programme
Contact us via forms, email, or telephone
Check in at our hotel and use our facilities
Interact with our social media accounts

The personal information we collect may include: name, email address, phone number, postal address, payment information, identification documents, and preferences related to your stay.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and manage your reservations
To personalise your guest experience
To communicate with you about your stay, promotions, and updates
To improve our website, services, and marketing efforts
To comply with legal obligations
To ensure the security of our premises and guests

3. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers who assist in operating our business, such as payment processors, booking platforms, and marketing partners — all of whom are bound by strict data protection agreements.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for a period of 7 years in compliance with Latvian financial regulations.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Rectify inaccurate information
Request deletion of your data
Object to processing
Request data portability
Withdraw consent at any time

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

7. Contact

For questions about this policy or to exercise your data rights, please contact our Data Protection Officer at [email protected] or write to us at Brīvības iela 42, Riga, LV-1050, Latvia.